Reference

Privacy Policy For Your Account

Your account data, device logs and DANA, OVO, GoPay or QRIS records are handled under this Privacy Policy before you open your account and enter the lobby.

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bigwin123 Privacy Policy For Your Account
CONTACT PATHS

Privacy Help Through Local Channels

Fast privacy help matters when you need to correct a phone number, ask about cookie choices or question a payment record. We keep privacy contact paths inside the same account flow you use for the lobby, so you do not need to send documents through random social pages. Our support hours are 09:00 to 23:00 WIB, and privacy cases are routed to account staff who can check timestamps, device records and wallet references.

Team online

Live chat

Chat with us from the lobby footer between 09:00 and 23:00 WIB. For privacy cases, tell us your account email and the device used, not your password or wallet PIN.

Email privacy desk

Send privacy requests to the address shown in your account center. Include your registered phone number, the payment rail involved and a short reason so we can match the request without extra back-and-forth.

Account center

Use Account > Privacy to check consent choices, request correction or ask for a data copy. We may ask you to confirm a one-time code before changing sensitive account details.

DATA CARE

How We Handle Privacy Requests

A privacy request should feel practical, not confusing. We separate account identity data, payment references, cookie settings and game activity records so each request goes to the right…

Account identity data

We collect details you enter during account setup, such as phone number, email address and login credentials.

Payment references

DANA, OVO, GoPay and QRIS records are kept as transaction references, not as wallet PINs.

Cookie choices

Cookies help remember your language, session status and basic device settings.

Device and login records

We log device type, IP pattern, browser version and login time to spot unusual access.

Game activity records

Records from Live Roulette, Aviator, Book of Dead and other lobby areas help us answer account queries.

Retention and deletion

We keep account and payment data only as long as needed for service, safety, dispute handling or legal duties.

Privacy Policy Questions You May Have

Your privacy questions often come up before the first account step, after a payment check or when a new device is used. The answers below explain how we handle common requests in plain terms. If your case involves a specific DANA, OVO, GoPay or QRIS reference, contact us with the timestamp and registered account detail so we can trace it correctly.

We collect the details needed to create and protect your account, such as phone number, email address, login credentials, device records and verification status. We also store payment references when you use DANA, OVO, GoPay or QRIS.

We keep payment references so we can match your wallet activity to your account, resolve delayed confirmations and answer disputes. We store transaction status, time and amount, but we do not ask for your wallet PIN.

Yes. Use Account > Privacy or contact our email privacy desk with your registered phone number. We may ask for a one-time code before sending a data copy, because the request exposes sensitive account details.

Cookies keep your session active, remember basic settings and help us detect repeated failed logins. On mobile browsers, you can clear cookies in the browser settings, but doing so may sign you out.

We keep records for service, safety, dispute handling and legal duties. Live Roulette rounds, Aviator sessions and wallet references may be retained for different periods because each record supports a different account need.

Yes. Go to Account > Privacy or contact support during 09:00 to 23:00 WIB. We will confirm your account access first, then update the detail if the request matches our safety checks.

Privacy requests are handled by account staff who need access to resolve the case. They see the relevant account, payment or device records only for that request, and we limit access based on role.

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